After sale service commitment

Hubei Jiangnan Dongfeng Special Automobile Limited company is an independent research and development capacity of the national key special automobile manufacturing enterprises. Over the years, after the company all staff's unremitting efforts, has formed a complete design, manufacture, sales and customer service, quality inspection service industry chain. After sale service is my company's pre-sale, sale and after sale link important pillar. Especially in recent years with the company's production capacity of the continuous upgrading and export trade expansion, after sale service system is perfect.

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Service system

A quality management system, service system is the important link, our company passed ISO90012000 quality management system certification ( Registration No. 05706Q10355ROM ).

Two, security services: the company is strictly implement the company procedures and the quality manual, combined with the market and user requirements, give security.

In three, the service: professional to create value, integrity molded the future!

Services: in four, sales of the company under the leadership of after sale service, the company responsible for the after sale service and management of the foreign institutions service work.

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Service principle in user strictly follow the instructions for use, under normal operating conditions, since the date of purchase a car ( to vehicles manufactured the registration card for quasi ) within a year, the mileage of not more than 25000 kilometers, due to the design, manufacture, assembly causes damage to parts of the relevant products, automobile service station and supervision departments after the identification of in three working days, my company customer service service departments to submit written materials, after sale service department is confirmed, the implementation of three guarantees services.

Specific services as follows:

1, services three guarantees period product quality to repair, repair free of charge ( not including the wearing parts and electrical parts ).

2, lifetime warranty. Over repair period of the product, need to replace parts of the collection of related cost.

3, free training operators:

I plant by the arrangement of the senior engineer on-site guidance, learning theory and practice;

The master of vehicles for the basic theory, performance and function;

Press program can the skilled operation;

It can carry out normal daily maintenance, general technical fault exclusion.

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Repair branch, location, business hours, technical force, contact way

In 1, a chassis ( driving ) professional repair : in the local" Dongfeng steam technology service station"," liberation FAW technical service station" and other chassis supply enterprises designated technical service stations, maintenance of normal walking. Detailed address please refer to the" manual" car warranty.

2, special device part: my company after sale services in the receiving user request, will send the professional repair personnel on-site service.

Business hours: 3, outside the province within twenty-four hours will be assigned to repair, professional repair personnel on-site service; the repair, repair personnel within twenty-four hours to arrive at the designated location.

In 4, the company where I have detailed registration, contact the user, after sale service department will regularly call or not regularly visit, do a detailed understanding of the use of situation, promptly remove the vehicle fault.

If users need for equipment and local special device is improved and increased tuning, in violation of relevant state laws, regulations and national standards, enterprise standards case, bidding supplier according to the specific circumstances of on-site service can inform the user to manufacturers to meet the requirements of users of the service. Service costs borne by the user.